---Payments Associate - German Speaker---
Right Consultancy (Gibraltar) Ltd
As a Payments Associate you will handle a range of enquiries via telephone, email or system notifications, and work to provide a fast resolution with German + a second language (English) to an advanced level.
Key attributes include;
The ability to perform well in a multi-task demanding environment.
Strong logical reasoning skills with an analytical approach.
Excellent communication and interpersonal skills.
Good Windows and Microsoft Office skills.
Basic knowledge of online money processing.
Detailed Description
Handling a wide variety of player queries via email and telephone regarding missing deposits, missing cash outs, collections, etc.
Requesting payments to customers based on withdrawal requests.
Following up on requests pending due to missing information and other reasons.
Liaising with various teams in Gibraltar, Bulgaria and India.
Analyzing individual situations and taking appropriate action to ensure that customer needs and internal policies are met.
Understanding and delivering service to agreed levels.
Reporting Cashier malfunctions and general problems experienced by the customers.
Ensuring accurate documentation and confidentiality of customer information.
Contributing to process improvements.
Working on specific tasks as necessary.